Privacy Policy

1. Data Controller Information

nyquisegpf AG, with registered office at Neubaugasse 170, 8005 Graz, Styria, Austria (Registration Number: FN258963a, VAT Number: ATU25143679), acts as the data controller for the personal data we collect and process through this website and our services.

2. Data Collection

The data we collect includes information you provide directly to us and information we automatically collect when you use our website and services. We collect the following categories of personal data:

• Contact Information: Name, email address, phone number, company name, and postal address when you contact us or use our services
• Technical Data: IP address, browser type, device information, operating system, and website usage patterns
• Communication Data: Records of your communications with us, including emails, phone calls, and support interactions
• Service Usage Data: Information about how you use our customer retention automation tools and platform features
• Marketing Data: Your preferences for receiving marketing communications and your interactions with our marketing content

3. How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, legal obligations, and your consent where required. We use your personal information for the following purposes:

• Service Provision: To deliver our customer retention automation tools and provide technical support
• Communication: To respond to your inquiries, provide customer support, and send service-related notifications
• Platform Improvement: To analyse usage patterns and improve our services and website functionality
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: With your consent, to send you information about our services, industry insights, and relevant updates
• Security: To protect our systems, prevent fraud, and ensure the security of our services

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and infrastructure providers
• Analytics and marketing platforms (such as Google Analytics and Google Ads)
• Customer support and communication tools
• Professional advisors (lawyers, accountants, auditors)
• Regulatory authorities when required by law

All third-party processors are bound by data protection agreements and are required to protect your data in accordance with applicable privacy laws.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or adequacy decisions.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Specifically:

• Contact form submissions: 3 years from submission date
• Customer account data: Duration of service relationship plus 7 years for legal compliance
• Marketing communications: Until you withdraw consent or 3 years from last engagement
• Website analytics data: 26 months (Google Analytics default retention)
• Legal and compliance records: As required by applicable Austrian and EU laws

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access: Request information about the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the information provided in the contact section below.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

12. Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

13. Supervisory Authority

You have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe your data protection rights have been violated:

Österreichische Datenschutzbehörde
Barichgasse 40-42
1030 Vienna, Austria
Website: www.dsb.gv.at

14. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Consent (Article 6(1)(a)): For marketing communications and non-essential cookies
• Contract (Article 6(1)(b)): To perform our services and fulfil contractual obligations
• Legal Obligation (Article 6(1)(c)): To comply with legal and regulatory requirements
• Legitimate Interests (Article 6(1)(f)): For business operations, security, and service improvement